Each of our lamps is a one-of-a-kind design piece, handwoven by skilled women artisans. We
work exclusively with premium natural fibers such as fique, cotton and copper. We also wave
with other recyclable fibers like terlenka. This careful selection of materials ensures not only
unmatched beauty and warmth, but also the durability and quality that define our brand.

Absolutely! To ensure maximum longevity and resistance in high-salinity environments such as
coastal areas, we offer the option of crafting the internal frames in stainless steel. This way,
your lamp will maintain its integrity and aesthetics, making it a lasting investment for your
seaside project.

Each of our designs is carefully proportioned to maximize its beauty and impact within a space.
You’ll find the exact dimensions (height, width, and diameter) in the “Details” section of each
lamp on our online store.

This makes it easy to check whether it will fit your table, corner, or ceiling before making a
purchase. If, after reviewing the standard sizes, you feel you need something different,
remember that we specialize in custom designs. Feel free to contact us to explore the
possibilities.

Yes. We specialize in custom lighting projects and made-to-measure lamps. If you have a vision
for a space or need to adapt one of our designs, our team is ready to collaborate with you.
Let’s talk about your idea. Write to us at info@seeseilumina.com or reach out via WhatsApp,
and let’s start co-creating a piece that will transform your space.

Yes, absolutely. We want your experience to be as simple and rewarding as possible. All our
lamps arrive ready to install and enjoy in your space.

They include a complete, high-quality electrical system: a warm LED bulb, Italian textile cable,
the lamp holder, and the ceiling canopy (or plug, depending on the design). You won’t need to
worry about finding or purchasing any additional parts. From the moment you open the box,
everything is designed for your convenience.

To ensure a safe and flawless installation, we always recommend having it done by a certified
electrician. While we don’t offer installation services directly, we can connect you with trusted
professionals.

In addition, each ceiling lamp comes with a detailed installation and maintenance guide,
providing step-by-step instructions for the technician to follow with ease.

Caring for your lamp is simple. Follow these tips to keep it looking as beautiful as the day you
got it:

• Weekly cleaning: Use a soft feather duster or a dry microfiber cloth to gently remove
  dust.
• Clean hands: Avoid touching the fibers directly with your hands.
• Sun protection: Keep it out of prolonged, direct sunlight to prevent the fibers from
  fading.
• No liquids: Do not use water or liquid cleaning products, as they can permanently
  damage the weave.

Yes! We believe in the long life of our designs. We offer a comprehensive maintenance service
in Colombia, which can include reweaving, professional cleaning of the frame, or upgrading
electrical components. It’s a sustainable way to ensure your lamp can be enjoyed for
generations.

Since each lamp is handwoven exclusively for you by our skilled artisans, our standard
production time is 3 to 8 weeks. This timeframe allows us to give every knot and fiber the
attention to detail your lamp deserves, ensuring a flawless finish.

We promise the wait will be worth it when you receive a one-of-a-kind piece. Rest assured, if
your lamp is ready ahead of schedule, you’ll be the first to know, and we’ll ship it right away.

Yes, we bring our craft to wherever you are.

• Shipping within Colombia.
• International shipping: We export worldwide. Contact us directly for an accurate
  shipping quote to your country and to arrange all logistics.

Absolutely! You can experience the beauty and texture of our handcrafted lamps in person.

• Showroom: Visit us at Casa Canorá (Calle 69 #8-18, Bogotá). Check the updated
  opening hours here: https://maps.app.goo.gl/tpHQ8k734doE27Vg9
• Workshop visit: For a closer look at our creative process, you can schedule an
  appointment to visit our workshop, located in the neighborhood Quinta Camacho in
  Bogota.
  
  We’ll be delighted to welcome you!

We have full confidence in the quality of our work. All our lamps include a one (1) year warranty
covering any manufacturing defects. If you notice anything unusual, contact us and we’ll take
care of it. Your peace of mind is our priority.

Behind each lamp is a woman artisan, guardian of a weaving tradition passed down through
generations in Colombia. We collaborate with artisans from different regions of the country,
ensuring not only exceptional craftsmanship, but also fair trade that helps preserve their talent.
Each piece carries hours of dedication and a unique story. You can learn more about them and
our process in the About Us section.

Sustainability is at the core of our philosophy, and it’s reflected in three key areas:

• Materials: We use natural, biodegradable and recyclable fibers. Our packaging is
  predominantly made of cardboard and paper. We use single-use plastic only in rare
  cases.
• Process: Our handcrafted “slow design” model has a minimal carbon footprint
  compared to mass production.
• Durability: We create illuminated pieces for a lifetime, not disposable objects. It’s the
  perfect antidote to throwaway culture.

Yes, absolutely. We love being part of larger-scale projects. We offer special conditions for
multi-unit orders, whether for a restaurant, hotel, or commercial space. Please write to us at
info@seeseilumina.com with your project details, and we’ll prepare a tailored quote for you.

Of course. We understand the needs of professional design. For our collaborators, specifiers,
and clients, we can provide detailed technical sheets and 3D files of our collection models so
they can be easily integrated into renders and plans. Simply request them through our Let’s
Design section.

No need to worry. All our shipments are fully insured. We’ve designed packaging to withstand
long journeys, but if anything unexpected happens, we’re here to make it right. Simply notify us
of the damage within 24 hours of receiving your order, attaching photos of the product and
packaging. We’ll handle the return and send you a new piece at no cost to you.

Yes, absolutely. The electrical system we include is compatible with LED bulbs on the market. If
you want to change the bulb later, we recommend always choosing a warm light, between
2200-2700K, to ensure a pleasant atmosphere. Additionally, it is designed to work with dimmer
switches, if you install a bulb that is also “dimmable.” This gives you full freedom to create the
ambiance you want. If you want us to send you a dimmable bulb, let us know and if it’s
available, we will send it to you.

To create a new product, we follow a creative process where a team of professionals
collaborate to design innovative, beautiful, and durable pieces. Design holds a unique value,
and the result is always exceptional. If you’re looking for lamps to fit a different budget, we invite
you to explore our collection, with pieces that can be customized in size and shape to suit a
wide range of spaces.

• For lamps from our standard collection: You have 14 days from the date of receipt to
  request an exchange, as long as the piece is in its original condition and packaging.
• For custom lamps: Since these pieces are made specifically for you and according to
  your specifications, we cannot accept returns or exchanges. This is why our design
  process is so detailed, to ensure the result is exactly what you envisioned.

Yes, we put as much care into packaging as we do into weaving the lamp. We use a multi-layer
protection system. Depending on the destination, we pack the lamps in carboard or wooden
boxes with custom internal supports that keep the pieces securely in place to prevent any
movement. We have successfully shipped lamps worldwide and have complete confidence in
our method.

Transparency is essential to us. The final cost depends on whether your order is for Colombia
or for the rest of the world. Here’s the breakdown:

• Within Colombia: The price shown is the final product price, with VAT (19%) already
  included. The only additional cost will be shipping, which you’ll see clearly calculated in
  your cart before completing your purchase.
• International orders: The price shown on our website reflects the product cost only.
  International shipping is calculated and arranged separately.
• How does it work? Once we receive your order, we’ll contact you to provide the best shipping options to your address. This payment is made separately. Please note that shipping costs do not include any import taxes or customs duties that may be applied by your country’s customs office, these are the buyer’s responsibility.

Absolutely! In fact, we recommend it. We understand that texture and exact tone are important
decisions. You can book an appointment at our workshop to see the fibers in person, explore
them on our website, or request a digital version of our fiber catalog. We want you to feel
completely confident and certain in your choice.